Conversation as Action Under Uncertainty
Tim Paek, Eric Horvitz
Conversations abound with uncetainties of various kinds. Treating conversation as inference and decision making under uncertainty, we propose a task independent, multimodal architecture for supporting robust continuous spoken dialog called Quartet. We introduce four interdependent levels of analysis, and describe representations, inference procedures, and decision strategies for managing uncertainties within and between the levels. We highlight the approach by reviewing interactions between a user and two spoken dialog systems developed using the Quartet architecture: Prsenter, a prototype system for navigating Microsoft PowerPoint presentations, and the Bayesian Receptionist, a prototype system for dealing with tasks typically handled by front desk receptionists at the Microsoft corporate campus.
PDF Link: /papers/00/p455-paek.pdf
AUTHOR = "Tim Paek
and Eric Horvitz",
TITLE = "Conversation as Action Under Uncertainty",
BOOKTITLE = "Proceedings of the Sixteenth Conference Annual Conference on Uncertainty in Artificial Intelligence (UAI-00)",
PUBLISHER = "Morgan Kaufmann",
ADDRESS = "San Francisco, CA",
YEAR = "2000",
PAGES = "455--464"